AURA products
How does the glow effect work?
The luminous material absorbs light and becomes more visible in darker surroundings. For the strongest effect, expose the product to sunlight or bright artificial light before use. The glow gradually fades and can be recharged with light again.
Will the glow look exactly like the photos?
Glow intensity and colour can vary depending on how much light the product has absorbed, the surrounding darkness and your screen settings.
How should I clean AURA products?
Use a soft, slightly damp cloth and avoid harsh chemicals, abrasive cleaners and excessive water. Remove electronic devices from their cases before cleaning.
AirPods cases
Which AirPods models are supported?
Available options vary by product. Select your exact AirPods model before adding to cart. You can check your AirPods model in your iPhone Bluetooth settings or by locating the model number on the charging case.
Can I charge my AirPods with the case fitted?
Yes. The charging port remains accessible with the case fitted.
Are AirPods included?
No. AirPods and the Apple charging case are not included.
iPhone cases
Are the AURA iPhone cases MagSafe compatible?
Yes. The AURA Glow MagSafe iPhone Case is designed for MagSafe-compatible charging and accessories.
How do I choose the right iPhone case?
Select the exact iPhone model shown in your phone settings before adding to cart. Cases are model-specific and may not fit a different iPhone size.
AURA Glow Lighter
Does the lighter arrive with fuel?
No. Fuel is not included for transport safety.
Is the lighter wind-resistant?
The AURA Glow Lighter uses a wind-resistant flame design. Performance can still vary in strong weather conditions.
Orders and shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery is approximately 7–15 business days within Australia, with international delivery varying by destination. See our Shipping page for full estimates.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking may take a short time to update after dispatch.
Can I change my order after placing it?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once an order has been processed or dispatched.
What if my order arrives damaged or incorrect?
Contact us with your order number and clear photos of the item, packaging and shipping label so we can review the issue.
What is your return policy?
Returns and refunds are handled according to our Refund Policy. Please review the full policy before requesting a return.
How do I contact Elyzium?
Email elyziumofficialstore@gmail.com. Include your order number for existing-order enquiries.